The person who responds to telephone inquiries for service and free estimates has one of the most important positions in a service company. This person is the front-line representative of your company. This is also the person who helps you make the most of your advertising dollars.
Answering a service contractor’s telephone is a sales position that requires as much sales skill as any other position in the company. This series will teach your existing staff how to book more service calls that are of a higher quality.
If you’ve got the wrong person in that position, this series will teach you how to find and train the right person.