Hall's best-selling business book, The Streetcorner Strategy for Winning Local Markets, helped spawn the customer relationship management movement. Now, with deep passion and insight borne from three decades of study, he widens the lens to look at the breadth of our relational decline and the societal trends that got us here. Focusing on four key domains - home, work, politics, and faith - he presents wide-ranging research that explores the unraveling of our life-giving relationships and the attendant costs. He debunks the assumption that we can build better lives and a stronger society on crumbling relationships.
With engaging narrative style and stories, Hall looks at modern life through the prism of relationships. He challenges readers to embrace three aims that will reverse the forces that gave birth to today's land of strangers to usher in a new era - the Age of Relationship.