T.R.U.S.T.® Technician Training DVD and digital copy of Companion Workbook
A first-ever video demonstration of the best-practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction AND produce the best sales results with service agreements, accessory/enhancement, generate highly-qualified sales leads and sell replacement systems.
This DVD is divided into 33 sections or “Sales Bytes®” that illustrate the kind of approach or behavior most contractors would like to see their technicians use. Some examples:
Meet and greet the customer
Confirming the reason for the call
Setting expectations for the call
Inviting the customer to observe
Engaging the customer
Discovering customer needs
Offering service agreements
Renewing service agreements
Creating a sales lead
Making a sale
Using financing to make the sale
More more more!